Ford Pro Release Notes

What’s New with Ford Pro Software? February 2025 Edition

At Ford Pro^TM, we know that staying ahead in today’s connected world requires up-to-date digital tools and security measures. We are committed to the security of your connected vehicle data. This commitment is validated by our ISO 27001 certification for Ford Pro^TM Telematics.³⁰⁹  The globally recognized standard for information security management sets a high bar for the confidentiality, integrity, and availability of customer data. It is a stamp of approval that demonstrates our unwavering dedication to responsible data handling.

On a foundation of security, our software products continue evolving to improve your fleet management experience. Check out the February 2025 edition of Ford Pro software updates below for Ford Pro Telematics Web Application and Ford Pro Charging Software subscribers.

Ford Pro^TM Telematics Web Application

Enhanced Feature  

Live Map – The Live Map has updated popup tools and a sidebar that includes new vehicle status badges. Users can quickly understand vehicle status at a glance, improving situational awareness.

Enhanced Feature   

Vehicle Health Tab – The Vehicle Health tab on the Vehicles page now features new card-style layouts for service rules and current issues, along with health status tags that make it easy to identify vehicles needing attention so you can prioritize maintenance and minimize downtime. 

Enhanced Feature

Schedule Service – The “Schedule Service and Mark Complete” workflow on the Vehicle Health page has been updated with a progress tracker on a full-page window.

Enhanced Feature

Reports Pages – The Reports pages have updated data visualizations and expanded table headings and filters so you can gain deeper insights from your data with enhanced reporting capabilities.

Enhanced Feature

Fleet Settings Workflow – The “Rule Creation and Editing” workflow in Fleet Settings has full-page windows and progress trackers for more efficient rule management. 

Enhanced Feature

Departure Preconditioning – The updated tables on the Vehicles page for Departure Preconditioning now feature simplified status fields, direct action options, and the ability to perform bulk actions so you can more easily manage departure preconditioning for multiple vehicles. 

Enhanced Feature

Tables and Filters – All tables and filters across the platform have been enhanced with cleaner filter patterns and consistent table cell options. 

Ford Pro^TM Charging Software

Enhanced Insight

Automated Dashboard Insights – In the Ford Pro Charging Software²⁹¹  platform, you can now tap any port’s name in the Dashboard and Charging views to quickly access a details page to edit the port or charger details. With a single click, seamlessly return to your previous screen.

Enhanced Feature

Improved Report Scheduling – Changes have been made to the report scheduling controls to better align report send dates with report date ranges. As a result of the change, beginning March 1, all currently scheduled monthly report subscriptions will be sent on the first of the month, and all currently scheduled weekly subscriptions will be sent on Mondays. Report content and reporting date range will not change for currently scheduled reports.

Enhanced Feature

Charger Health Alerts – The “Services” tab is now called “Charger Health.” This tab offers detailed insights to help maintain uptime of your electric fleet vehicle. We’ve made it easier to filter charger health alerts, with clear definitions for high-, medium-, and low-severity levels. For notifications, Charger Faults (now “Charger Alerts”) and Connectivity Loss Alerts have been divided into separate categories.

Instead of an “Error Code,” new charger health alerts will now come with an alert “Code.” This code will help the Ford support team identify the specific issue with your charger (available in North America).

A “Charger LED Indicator” is now available within the charger health alert on the “Charger Health” tab. It will describe the charger’s LED signal on display, such as “Blinking Red light.”

A new “Support” button will be available in the bottom-right corner of the Charger Health tab. This button will take you to a customer support page, where you will find support guides, the contact details for our customer support team, and live chat support (available in North America). 

We’re constantly refining Ford Pro^TM software to improve the user experience and empower fleet managers to harness the full potential of their data.