Ford Pro™ Website Terms and Conditions

In some instances, additional or different terms may apply to your use of certain parts of the Website (individually and collectively, “Additional Terms”). To the extent there is a conflict between these Terms and Conditions and any Additional Terms, the Additional Terms will control unless the Additional Terms expressly state otherwise.

Ford reserves the right to change these Terms and Conditions from time to time without notifying you. It is your responsibility to review the posted Terms and Conditions each time you use the Website. If you object to any such changes, your sole recourse shall be to cease using this Website. Continued use of the Website following the effective date any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Ford may cease all or part of the Website at any time without notice. If you do not agree to any of these Terms and Conditions, or the Ford Pro™ Privacy Notice, please do not use the Website.

For an explanation of Ford’s practices regarding information that we may collect from you in connection with your use of this Website, you should review the Ford Pro™ Privacy Notice.

Ford administers this Website from the United States, and this Website is intended for viewing in the United States. All materials and information contained on this Website apply to the United States market only. Ford makes no representation that the Website is appropriate or available for use outside the United States. If you choose to access the Website from outside the United States, you do so at your own initiative and are responsible for compliance with applicable laws. You agree to comply with all export and re-export laws, restrictions, and regulations of your government in connection with your use of the Website.

This Website in no way constitutes an offer to buy or sell vehicles from Ford or to provide financing or leasing. Prices, product specifications, and all other information shown on this Website are for information purposes only, are subject to change at any time without obligation, may vary from region to region, and may not be completely up-to-date or accurate.

Vehicles shown on this Website are for general illustration only. Vehicles shown are typically sample vehicles of the same model year. Details of a selected vehicle may vary from the vehicle shown depending on the features you choose. Vehicle availability may be limited.

This Website may contain links to third-party websites that are not owned or controlled by Ford, including but not limited to links to websites for Ford dealers (“Third-Party Websites”) that include third-party information, including comparator values. Ford has no control over, and assumes no responsibility for, the content, privacy policies, terms and conditions, or practices of any Third-Party Websites. Ford is not directly or indirectly implying any approval, endorsement, or affiliation with any Third-Party Website. In addition, Ford cannot and will not censor or edit the content of any Third-Party Website. By clicking on Third-Party Website links, you expressly relieve Ford from any and all liability arising from your use of any Third-Party Website, or from the content of any Third-Party Website. When using a Third-Party Website, you should be aware when you leave Ford’s Website and read the terms and conditions and privacy policy of each Third-Party Website that you visit.

The Ford Pro services may include Google Maps features and content, which are subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

This Website, including all materials, is protected by worldwide copyright laws and treaty provisions whether or not a copyright notice is present on the materials. All text, images, graphics, animation, videos, music, sounds, and other materials on this Website are subject to the copyrights and other intellectual property rights of Ford, its affiliated companies, and its licensors. You agree to comply with all copyright laws worldwide in your use of this Website and to prevent any unauthorized copying of the materials. Except as expressly provided herein, Ford does not grant any express or implied right to you under any patents, trademarks or copyrights.

Subject to your continued compliance with these Terms and Conditions, Ford grants you a non-exclusive, non-transferable, limited right to access, use, display, and listen to this Website and the information, images, sounds, and text (“materials”) thereon. You agree not to interrupt or attempt to interrupt the operation of the Website in any way. You agree not to dispute Ford’s claims of ownership or validity of its rights in the materials on this Website.

Ford authorizes you to view and download the materials at this Website only for your personal, non-commercial use. Ford may suspend or terminate this authorization at any time for any reason. This authorization is not a transfer of title in the materials and copies of the materials and is subject to the following restrictions:

1. you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials;
2. you may not modify the materials in any way or reproduce or publicly display, perform, distribute, or otherwise use them for any public or commercial purpose;
3. you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use.

User-Generated Content (“UGC”)

You grant us a non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, transferable, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise use and exploit in any manner whatsoever, all or any portion of any material or information you post or submit to us (on or via the Website, or by means other than the Website, including without limitation via our social media pages and accounts such as Facebook, Twitter and LinkedIn) (”Submissions”), and derivative works thereof, for any purpose whatsoever in all formats, on or through any means or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same, all without any obligation to you not required by applicable law, or explicit terms of the Ford Pro™ Privacy Notice or applicable Additional Terms. As permitted by applicable law, and subject to any explicit terms of our Privacy Policy and applicable Additional Terms, you also irrevocably consent to our use and association of your name (and, if part of a Submission, your likeness) in connection with your Submissions and derivatives thereof. As permitted by applicable law, you hereby waive, and you agree to waive, any moral rights (including attribution and integrity) that you may have in any Submissions, even if a Submission is altered or changed in a manner not agreeable to you. To the extent not waivable, you irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the granted rights. You understand that you will not receive any fees, sums, consideration, or remuneration for any of the rights granted in this Section. In addition, we and our successors, assigns, and licensees retain all of the rights held by members of the general public with regard to your Submissions. Our receipt of your Submissions is not an admission of their novelty, priority, or originality, and it does not impair our right to contest existing or future Intellectual Property rights relating to your Submissions.

If you would like to link to this Website, you must comply with the following guidelines:
 

1. do not incorporate any content from this Website into your website (e.g., by in-lining, framing or creating other browser or border environments around the Website content). You may only link to, not replicate, the Website content;
2. you may not use any Ford trademarks, logos, designs, or service marks in your links;
3. you may not create the appearance of a relationship or affiliation with Ford; and
4. your website may not contain offensive, distasteful, illegal, or inappropriate content.
    

If you would like to use a web crawler or other search tool to gather information from the Website, you must comply with the provisions of the robots.txt file of the website and you may not circumvent CAPTCHA or other security measures.

You agree that Ford may deploy Generative Artificial Intelligence Services, including any chatbot functionality (collectively “GAIS”) and (i) GAIS may use experimental, unsupervised technology and may sometimes provide inaccurate or offensive content that does not represent Ford’s views; (ii) information provided to our GAIS may be used to continuously train the GAIS; (iii) submission of confidential or proprietary information could be compromised if submitted to the GAIS and should not be submitted unless such use is permitted; (iv) our GAIS may at times reproduce copyrighted material used as training data in response to an inquiry, and care should be taken in copying and further distributing content created by any GAIS, such as ensuring that no copyright information appears on outputted work, and ensuring no other obvious signs show that the outputted work belongs to a third party; (v) if you use the GAIS, you assume all responsibilities and obligations with respect to the results, any decisions or advice made or given, any materials retrieved therefrom, including those to any third party, for the content, accuracy, and review of such results and you should therefore, use discretion before relying on, publishing, or otherwise using content provided by the GAIS; (vi) you will not rely on the GAIS for medical, legal, financial, or other professional advice; use of GAIS or any content generated by GAIS will not constitute a legally binding agreement; and any content regarding those topics is unintentional, provided for informational purposes only, and is not a substitute for advice from a qualified professional; and (vii) you will contact us as indicated below in the “Contact Us” section with questions regarding the GAIS or if you require further information with the subject line or reference to “GAIS Help”.

CAUTION: ANY ATTEMPT BY ANY INDIVIDUAL TO DELIBERATELY DAMAGE THE WEBSITE, OR OTHERWISE UNDERMINE FORD’S LEGITIMATE BUSINESS OPERATIONS MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND, SHOULD SUCH AN ATTEMPT BE MADE, FORD RESERVES THE RIGHT TO COOPERATE IN THE PROSECUTION OF ANY SUCH INDIVIDUAL(S) AND TO PURSUE ALL REMEDIES TO THE FULLEST EXTENT PERMITTED BY LAW.

This Website is intended to address the different needs of commercial vehicle and fleet customers who are interested in Ford Motor Company vehicles, projects, and initiatives. However, this is not the place to address warranty questions, customer service questions, or other questions or concerns about products sold by Ford Motor Company. If you have a question about a Ford Motor Company product, please contact Ford’s Customer Relationship Center by calling 1 800-392-3673 in the United States or 1 800-565-3673 in Canada during normal business hours.

The Ford name, and all trademarks and logos displayed on this Website are owned or used under license by Ford. These trademarks include, but are not limited to, product brand names (e.g., Ford, Lincoln, Motorcraft), vehicle model names (e.g., Mustang, Bronco, Explorer, F-150, Focus, Ranger), slogans (e.g., Built Ford Tough), and logos and emblems. The unauthorized use of any trademark displayed on this Website is strictly prohibited.

If you are a copyright owner who would like to send us a notice pursuant to the Digital Millennium Copyright Act (“DMCA”) to identify content or material posted on the Website that is purportedly infringing that you would like removed from our Website, or if you are a user whose work has been removed in response to such a notice of infringement and would like to file a DMCA counter-notice, you may submit such notice to us by contacting us in writing as follows:

DMCA Agent
Ford Motor Company
330 Town Center Drive
Dearborn, Michigan 48126
Email address: DMCA@ford.com
Phone number: (313) 323-2875

In your communication, please include:

1. A title or subject line that says “DMCA Copyright Infringement Notice”;
2. Your physical or electronic signature;
3. Identification of the copyrighted work you claim to have been infringed, or, if there are multiple copyrighted works, a representative list of such works;
4. Identification of the material that you claim to be infringing, and information reasonably sufficient to permit us to locate the material;
5. Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address;
6. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by you or the law;
7. A statement that the information your notification is accurate.
    

If the communication is submitted by someone on your behalf, the communication must also contain a statement that, under penalty of perjury, the submitter is authorized to act on your behalf.

Forum Selection/Jurisdiction

Jurisdiction and venue for any controversy, allegation, or claim arising out of or relating to the Website, the Content, your UGC, these Terms, or any applicable Additional Terms, (collectively, “Dispute”) shall be in Dearborn, Michigan in the United States. Each party submits to personal jurisdiction and venue in Dearborn, Michigan in the United States for any and all purposes.

Early Dispute Resolution

Ford and you agree that it would be advantageous to discuss and hopefully resolve any Disputes before formal proceedings are initiated; provided, however, that Ford need not do so in circumstances where its claims of Intellectual Property rights are concerned (“IP Disputes,” with all other disputes referred to as “General Disputes”).

The party making a claim―whether you or Ford―shall send a letter to the other side briefly summarizing the claim and a proposal for resolution. If Ford is making a claim, the letter shall be sent, via email, to the email address listed in your Ford account, if applicable. If no such information exists or if such information is not current, then we have no notification or delay obligations under this Section. If you are making a claim, the letter shall be sent to Ford Motor Company, 330 Town Center Drive, Dearborn, Michigan 48126; with a subject line reference of “IP Dispute” or “General Dispute” in such instance. For a period of sixty (60) days from the date of notice (the “initial good-faith dialogue period”) from the other party, Ford and you will engage in a dialogue and good faith efforts in order to attempt to resolve the Dispute, although nothing will require either you or Ford to resolve the Dispute on terms with respect to which you and Ford, in each of your and Ford’s sole discretion, are not comfortable. If the Dispute is not resolved within sixty (60) days after notification and the parties have not extended the initial good-faith dialogue period, the claimant may proceed to initiate proceedings as set forth in this Section 9 within one (1) year of the alleged injury giving rise to the Dispute. Either you or Ford, however, may seek provisional remedies (such as preliminary injunctive relief, subject to Section 9.C) before the expiration of this sixty (60)-day period. Ford and you agree to toll the statute of limitations for this sixty-day period.

Limitation on Injunctive Relief

AS PERMITTED BY APPLICABLE LAW, IF YOU CLAIM THAT YOU HAVE INCURRED ANY LOSSES, DAMAGES, OR INJURIES IN CONNECTION WITH YOUR USE OF THE WEBSITE, THEN SUCH LOSSES, DAMAGES, OR INJURIES WILL NOT BE DEEMED IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION OR TO OTHER EQUITABLE RELIEF OF ANY KIND. THIS MEANS (WITHOUT LIMITATION) THAT, IN CONNECTION WITH YOUR CLAIM, YOU AGREE THAT YOU WILL NOT SEEK, AND THAT YOU WILL NOT BE PERMITTED TO OBTAIN, ANY COURT OR OTHER ACTION THAT MAY INTERFERE WITH OR PREVENT THE DEVELOPMENT OR EXPLOITATION OF ANY WEBSITE, APPLICATION, CONTENT, UGC, PRODUCT, SERVICE, OR INTELLECTUAL PROPERTY OWNED, LICENSED, USED, OR CONTROLLED BY ANY FORD PARTY (DEFINED BELOW) (INCLUDING YOUR LICENSED UGC) OR A LICENSOR OF ANY FORD PARTY.

Governing Law

These Terms and Conditions and any applicable Additional Terms, General Disputes, IP Disputes, and any other claim brought by you against Ford or by Ford against you pursuant to this Section, or otherwise related to the Website, are governed by, and construed in accordance with, the laws of the State of Michigan, regardless of principles of conflicts of laws that may require the application of the laws of another jurisdiction. All lawsuits arising from or relating to these Terms and Conditions shall be brought in the Federal or State courts located in Wayne County, Michigan, and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose.

Class Action Waiver

TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, BOTH YOU AND FORD WAIVE THE RIGHT TO BRING ANY DISPUTE AS A CLASS, CONSOLIDATED, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION, OR TO PARTICIPATE IN A CLASS, CONSOLIDATED, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL ACTION REGARDING ANY DISPUTE BROUGHT BY ANYONE ELSE.

Jury Waiver

AS PERMITTED BY APPLICABLE LAW, THE PARTIES HEREBY WAIVE THEIR RIGHT TO JURY TRIAL WITH RESPECT TO ALL CLAIMS AND ISSUES ARISING UNDER, IN CONNECTION WITH, TOUCHING UPON, OR RELATING TO THESE TERMS, THE BREACH THEREOF, AND/OR THE SCOPE OF THE PROVISIONS OF THIS SECTION, WHETHER SOUNDING IN CONTRACT OR TORT, AND INCLUDING ANY CLAIM FOR FRAUDULENT INDUCEMENT THEREOF.

Small Claims Matters

Notwithstanding the foregoing, either you or Ford may bring a qualifying claim of General Dispute (but not IP Disputes) in small claims court in Wayne County, Michigan, subject to this Section.

Survival

The provisions of this Section shall supersede any inconsistent provisions of any prior agreement between the parties. This Section shall remain in full force and effect notwithstanding any termination of your use of the Website or these Terms.

By using this Website you agree that you will defend, indemnify, and hold harmless Ford and its subsidiaries and affiliates, their respective distributors, dealers, dealer associations, and advertising and promotions agencies, together with their respective employees, agents, directors, officers, and shareholders, from and against all the liabilities, claims, damages and expenses (including reasonable attorneys’ fees and costs) arising out of your use of this Website, your breach or alleged breach of these Website Terms and Conditions, and/or your breach or alleged violation of the patent, copyright, trademark, proprietary, or other rights of third parties. Ford reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and, in such case, you shall agree to cooperate with Ford’s defense of such claim.

NOTE THAT THESE TERMS AND CONDITIONS APPLY ONLY TO THIS WEBSITE; OTHER WEBSITES PROVIDED BY FORD OR ITS AFFILIATES MAY HAVE DIFFERENT TERMS AND CONDITIONS THAT APPLY TO THE USE OF THOSE WEBSITES. YOU ARE RESPONSIBLE FOR READING AND UNDERSTANDING THE TERMS AND CONDITIONS OF THOSE WEBSITES.

This Website and all the information it contains is provided for information purposes only on an “as is” basis and could include technical, typographical, or other errors. In certain areas, the information provided may represent an opinion or judgment. Ford, information providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the Website, the information, materials, content, availability, and products. To the extent permitted by applicable law, Ford disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Ford is not responsible for the content of any website linked to this Website and is not directly or indirectly implying any approval, endorsement or affiliation with any linked website.

YOU AGREE THAT YOUR USE OF THIS WEBSITE SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, FORD’S OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, AFFILIATES, SHAREHOLDERS, REPRESENTATIVES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THIS WEBSITE AND YOUR USE THEREOF. FORD, ITS INFORMATION PROVIDERS, AND THEIR AGENTS, MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE CONTENT OF ANY WEBSITES LINKED TO THIS WEBSITE AND ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE. FORD DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND FORD WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. NEITHER FORD, INFORMATION PROVIDERS, OR THEIR AGENTS ARE PROVIDING ANY LEGAL, TAX, MEDICAL, COUNSELING, ACCOUNTING, INVESTMENT, FINANCIAL, OR ANY OTHER PROFESSIONAL SERVICES OR ADVICE.

As permitted by applicable law, under no circumstances will any Ford parties be responsible or liable for any loss or damages of any kind, including personal injury or death or for any direct, indirect, economic, exemplary, special, punitive, incidental, or consequential losses or damages of any kind, including without limitation loss of profits, in connection with, or otherwise directly or indirectly related to, without limitation, the Website, UGC, or other Ford products or services, except, to the extent not waivable under applicable law, for direct damages for personal injury caused by a physical product manufactured, sold, or provided by Ford.

The foregoing limitations of liability will apply even if any of the events or circumstances were foreseeable and even if Ford were advised of or should have known of the possibility of such losses or damages, regardless of whether you bring an action based in contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by negligence, acts of god, telecommunications failure, or destruction of the Website).

AS PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FORD’S TOTAL LIABILITY TO YOU, FOR ALL POSSIBLE DAMAGES, LOSSES, AND CAUSES OF ACTION IN CONNECTION WITH YOUR ACCESS TO AND USE OF THE WEBSITE AND YOUR RIGHTS UNDER THESE TERMS, EXCEED AN AMOUNT EQUAL TO THE AMOUNT YOU HAVE PAID FORD IN CONNECTION WITH THE TRANSACTION(S) THAT UNDERLIE THE CLAIM(S).

NOTWITHSTANDING THE FOREGOING, THIS SECTION DOES NOT EXPAND OR LIMIT (I) ANY EXPRESS, WRITTEN PRODUCT WARRANTY OR RELATED DISCLAIMERS THAT ARE PROVIDED BY FORD OR ITS SUPPLIERS WITH REGARD TO A PHYSICAL PRODUCT SOLD BY FORD TO YOU, OR ANY WARRANTY ON A PHYSICAL PRODUCT TO THE EXTENT REQUIRED BY APPLICABLE LAW; (II) FORD’S LIABILITY FOR PERSONAL INJURY TO YOU CAUSED BY FORD TO THE EXTENT NOT WAIVABLE OR THAT IT CANNOT BE LIMITED UNDER APPLICABLE LAW; OR (III) ANY CAUSE OF ACTION YOU MAY HAVE AGAINST FORD THAT IS NOT WAIVABLE OR THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

These Terms and Conditions together with any additional terms to which you agree when using particular elements of this Website supersede all prior or contemporaneous communications, whether electronic, oral, or written between you and us with respect to the Website or the services provided on the Website.

The Website is operated from Ford’s offices in the United States of America. If a court determines that any term or condition in these Terms and Conditions is illegal or unenforceable, then such term will be eliminated and the remaining terms and conditions will remain in force and effect. Ford’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms and Conditions remain in full force and effect.

Ford and its affiliates reserve the right to change, modify, suspend, discontinue, or permanently cancel this Website’s operation or portions thereof without any notice to you, including but not limited to product specifications or prices, at any time and from time to time without notice and without incurring any obligations. Your use of this Website after any changes are posted will be considered acceptance of such changes.

If you have a concern, complaint, or question for Ford, please contact us at:

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone
800-392-3673
800-232-5952 (TDD for the hearing impaired)

Available M-F 8:00 am - 11:00 pm EST

Available Sat. 8:00 am – 8:00 pm EST