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Ford ProTM Telematics Can Help Improve Customer Service

Dec 6, 2022 | 2 min read

Most business owners understand that meeting or exceeding customer expectations is an excellent way to keep clients happy and loyal.

 

But many business owners may not realize that the fleet of vehicles they operate can help or hinder loyalty-building efforts.

 

That’s where Ford ProTM may be able to help.

a guy looking at a tablet

Ford Pro Telematics1 can help fleet owners or administrators continually monitor and effectively deploy their fleets

Ford Pro has introduced a line of telematics solutions that help fleet operators manage their vehicles’ health, identify vehicle locations and improve operating efficiency. This can translate into more effective fleet deployment—and the delivery of goods and services those fleets carry—which in turn helps keep customers happy.

 

Here are some example scenarios:

 

  • A factory or hospital customer has a power line problem that shuts down operations. Ford Pro Telematics309 can help identify the location of the boom truck closest to the problem so that you can provide the fastest response possible.
  • A manufacturer calls for an emergency pickup and delivery for their most important customer. Ford Pro Telematics309 can identify the delivery vehicle closest to the manufacturer and monitor traffic on the route to give your customer accurate arrival and delivery times.
  • An HVAC company receives calls that various customers across the coverage area are without heat in the winter. Ford Pro Telematics309 allows you to identify the closest technicians to optimize your repair schedule.

 

Ford Pro Telematics can help fleet owners or administrators continually monitor their fleets, including electric vehicles and those with internal combustion engines. Fleet managers can also use Ford Pro Telematics on other brands of cars and trucks so that operators can monitor vehicles across their fleets.309 In addition, the solution can help manage costs by identifying potential mechanical problems and scheduling maintenance, including oil changes, brake pad replacements and other routine work needed to keep a company’s vehicles on the road.

 

Helping maximize uptime can mean happier drivers and customers.

 

Learn how Ford Pro Telematics can help improve your fleet’s performance: https://fordpro.com/en-us/telematics/

Disclosure(s)

  1. 1)

    Available on vehicles with embedded modem or equipped with approved plug-in device (PID). May require modem activation. Ford Pro™ Telematics and Ford Pro™ Data Services require a purchased subscription. Terms and conditions apply. Telematics service and features, and access to vehicle data, depend on subscription and compatible cellular network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features.