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Ford Pro™ Collision Assistance

Call for Support at 1-866-925-3787

Post-accident help for your fleet available 24/7/365


After an accident, have a dedicated fleet representative guide you through the first steps of your repair process: connect you to a certified repair center, coordinate towing if needed, and capture the details that get your repair moving.


Pro Tip: Have your FIN ready when calling.

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In an Accident? Here's What to Do.

If a driver is involved in a collision, make sure they take these immediate steps:

Step 1

Move the vehicle to a safe location, if possible.

Step 2

Turn on hazard lights to stay visible (SOS Post-Crash Alert System™ may do this automatically).

Step 3

Check for injuries and call 911 (or use 911 Assist® from the vehicle touchscreen if mobile paired).

Step 4

Document the incident: notes, photos, and information exchange.

Did You Know? If your fleet is subscribed to Ford Pro™ Telematics, crash detection may already have triggered a notification alert — providing you with incident location, status, and sensor data. Also the dealer gets a readout of the parts you need and your vehicle's history, so they can plan ahead and get you back on the road faster. In addition to that, if your vehicles are also equipped with dashcams and they are connected to Ford Pro™ Telematics, footage may be available to support claim documentation and repair coordination.

Did You Know? If your fleet is subscribed to Ford Pro™ Fleet Management Software, our team can help get your vehicles back on the road quickly by handling post-collision processes on your behalf and working to secure the maximum recovery amount for your damages.927

Keep Your Ford a Ford With a Certified Repair Center

Whether the damage is cosmetic, structural, or glass-related, rely on Ford Certified Collision Centers and Glass Networks to restore your vehicle’s pre-collision condition using original Ford parts with minimal downtime. Once your vehicle arrives, the center will assess the damage, confirm repair requirements, coordinate with your insurance provider, and manage the repair process.

Find a Certified Center
Badge

The only centers certified to install OEM Parts and perform OEM repairs.

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Ford-trained repair specialists get your fleet back on the road faster.

Certification document

Backed by a Limited Lifetime Warranty on all certified repairs.

Person polishing the side of a vehicle and a badge with Ford Certified Collision Network.

Collision Repair

Ford Certified Collision Network (FCCN) centers meet our most advanced repair standards of equipment and expertise. Their services include:
 
  • Aluminum body repairs in isolated, ventilated environment
  • Boron steel-compatible tools, including self-piercing rivets
  • Ford-approved coatings for rust prevention and finish durability
  • Vehicle scanning and calibration to validate advanced safety systems after repair
Hands of a person handling the glass shield of a vehicle and a badge with Ford Certified glass Network.

Windshield Repair

At Ford Certified Glass Network (FCGN) centers you can:
 
  • Replace your windshield and side glass
  • Install original Ford glass, including SoundScreen® and HUD-compatible panels
  • Recalibrate ADAS cameras and sensors (in-house or with dealer support)
  • Seal and reinstall windshields to prevent leaks and noise intrusion

Why Go With Original Ford Parts?

You chose a Ford for a reason. So why compromise on repairs? Original Ford parts are the only option designed to restore the structural integrity and safety standards your vehicle was built to meet. They are backed by the same Ford research, engineering, and testing as the original build.

Go with the original and restore your vehicle to its pre-collision condition. Plus, keep in mind that the use of aftermarket parts could impact warranty coverage and resale value. 
A person handling the grill of a Ford vehicle.
Two women at a desk talking over documents.

Insurance and Certified Parts for Your Fleet

You can’t predict a collision, but you can be prepared for what comes next. You have the right to request OEM (Original Equipment Manufacturer) parts for your repair and to choose a certified center to complete the work. Ask your insurer if your current policy covers them. If it doesn’t, your provider may offer options to add that coverage. With Ford Pro™ Insure, OEM parts are covered by default.

Pro Tip: When you take advantage of other Ford Pro™ services like Telematics or a Commercial Line of Credit, you may be eligible for additional discounts that lower your premiums.720

FAQs

Get Help in the Moment

Rely on a dedicated fleet representative to help you take the first steps into the repair process.
Call Ford Pro for assistance at 1-866-925-3787. We are available 24/7/365.

Find a Certified Center

Disclosure(s)

  1. 1)

    Some software packages may require a fee and/or subscription. Terms and conditions apply.

  2. 2)

    "Ford Pro Insure" is a brand of commercial auto policies issued by The American Road Insurance Company (“TARIC”) (NAIC 19631), an admitted insurance carrier and subsidiary of Ford Motor Company and Ford Credit. Not available in all states and situations. Coverage subject to policy terms and conditions.