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Tools to Help Maximize Your Uptime

We know the costly impact of downtime and the frustration of tangled service loops are major challenges for commercial fleets. That's why we developed Ford Pro™ to be your single resource, bringing together vehicles, software, service, and parts into one unified solution that helps protect your uptime.

CONNECTED UPTIME SYSTEM

Your Defense Against Downtime

Ford Pro™ Intelligence connects the dots between vehicles, software, and our national service-and-repair network to help maximize your uptime. Here's a snapshot of how this connected approach works to keep your fleet on the move.

Connected vehicles enable always-on support.

Most Ford vehicles come equipped with modems that can transmit data to Ford Pro™ Intelligence, our software platform that works in the background to connect your fleet, Ford Pro agents, and our service network. It's basically a guardian angel for your fleet that can help expedite parts and service if a vehicle is down.

Pro Tip: Make sure your vehicles modems are activated so that your fleet can take advantage of these benefits.
Ford Pro service utility truck driving on a winding road with icons for real-time alerts and location tracking.
White Ford Pro van entering a commercial service center at sunset while a technician walks nearby.

Vehicle data helps you stay ahead of maintenance.

Our Ford Pro™ Telematics software analyzes vehicle data across your fleet to deliver insights and tools that can help you optimize efficiency and proactively manage maintenance. For example, you can view your fleet's health and upcoming maintenance needs from a single dashboard. From there, you can take action – like scheduling service.1141


Pro Tip: When you schedule service through Ford Pro™ Telematics, the dealer gets a readout of the parts you need and your vehicle's history, so they can plan ahead and get you back on the road faster.

Commercial Vehicle Centers specialize in your needs.

Our network of Commercial Vehicle Centers, Elite Service Centers and Mobile Service units are dedicated to keeping our customers on the move. With extended hours, upfit knowledge, commercial-first service bays, and more, help is just around the corner.

Pro Tip: Ford Pro Mobile Service technicians can perform repairs and routine maintenance on multiple vehicles at a time – including non-Ford vehicles – so you don't have to coordinate trips to multiple service centers.230
Ford Pro Mobile Service van parked indoors as two technicians review service details on a tablet.

PROACTIVE MAINTENANCE

Streamline repairs and routine maintenance.

Minimizing unexpected downtime requires clear visibility into fleet health. That's why Ford Pro™ Telematics, developed through close collaboration with our vehicle teams, dealerships, and commercial customers, delivers unique insights and end-to-end features that help simplify proactive maintenance.

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Explore Ford Pro™ Telematics
Ford Pro telematics dashboard showing live map view with vehicle locations.

Monitor your vehicle's activity and maintenance needs.

Ford Pro™ Telematics provides an easy-to-use dashboard that displays your vehicles on a near-real-time map, monitors your vehicles' performance, and notifies you when something needs attention. For example, if your vehicle needs maintenance, we'll send you a notification and enable you to schedule service.1141
Technician working on a Ford truck inside service bay with vehicle elevated on a lift.

Telematics data helps dealers expedite your service. 

Scheduling service via Ford Pro™ Telematics provides your dealer with crucial vehicle health data. This helps identify parts and the right tools needed, so technicians are prepared when your vehicle arrives. The result is less guesswork and a more streamlined service appointment for you.

DEDICATED SERVICE

Get service from people who specialize in commercial.

When your fleet isn’t running, neither is your business. Our Commercial Vehicle Centers and Mobile Service units are dedicated to commercial customers like you. That means it’s faster and easier to service your fleet — no matter the make or size of your vehicles.230

Find a Service Center
Ford truck on lift in large service bay for maintenance.

We're expanding our dedicated Commercial Vehicle Centers.

Our Commercial Vehicle Centers (730+) and Elite Commercial Service Centers (65+) prioritize the needs of business customers. That means you won’t have to wait behind retail customers getting their oil changed. You'll also find specialized service capability, like larger bays that can accommodate medium-duty vehicles.

Pro Tip: Our Elite Commercial Service centers operate 6 days a week with extended hours, and have service bays dedicated to Class 1–7 commercial vehicles.
Technician performing engine maintenance on a red Ford truck in indoor service area.

Get service when and where you need it with Mobile Service.

Why tie up drivers bringing vehicles to the shop? Our 4200+ mobile service units can perform maintenance on multiple vehicles at a time, both Ford and non-Ford vehicles – even after hours. And it doesn’t have to be a one-time appointment. You can schedule recurring mobile service to knock out any maintenance needs on a monthly basis – at a time that works for your business.230

Did You Know? Ford has the biggest Mobile Service fleet among all automakers in the U.S.1201

“Our vehicle uptime is critical. With Mobile Service we don't have to take a vehicle out of our depot. They come in, do a service as needed and get the vehicle back on the road quicker.”

- Chris Wessel, Director of U.S. Fleet, DHL Express
Mobile Service technician working under the hood of a yellow DHL Express van next to a Ford Pro Mobile Service van.

SERVICE PROGRAMS

Parts and Service Programs

Managing maintenance for a commercial fleet comes with unique pressures and complexities that require specialized attention, not just generic solutions. Trust your fleet to professionals and programs that are dedicated to businesses like yours.

Close-up of toolbox containing Motorcraft battery and automotive parts.

Parts Rewards Program

Join the Ford Pro™ Parts Loyalty Rewards program and get additional benefits. Earn rewards back on your Ford, Motorcraft® and Omnicraft® parts purchases. It’s free, so sign up now to start earning rewards.
Technician standing outside service center with Ford vans parked under “Service” signage.

Flexible Service Plans

Choose from a variety of repair protection programs and maintenance coverages that address your specific service needs. Coverage can be purchased individually or combined as a comprehensive management tool for your fleet.
Illustration of two vehicles in a collision on a road diagram.

Accident Management

Accidents happen. But you don’t have to spend hours managing claims afterwards. Our team can help get your vehicles back on the road quickly by handling these processes on your behalf and working to secure the maximum recovery amount for your damages.927
Large Ford truck elevated on lift inside a commercial service facility with technician working nearby.

Maintenance Management

Get assistance handling your fleet when you need it. Our team of ASE-Certified Master Technicians reviews and negotiates all repair orders, helping you get your issue resolved, no matter where your vehicles are serviced.927

SUCCESS STORIES

Uptime Solutions in Action

Ford Pro™ Helps Yukon Territory Dealer Build Always-On Customer Bonds

In the frozen wilds of the Yukon, where you can sometimes drive for hours without passing another car, maintaining visibility on vehicles requires a willingness to go the extra mile.

For Winegrowers, Fleets Pair Well With Data

Remaining competitive in agriculture, whether it’s bringing corn or grapes to harvest, means business owners need to keep a firm grip on costs.

Horsepower to Go: Ford Mobile Service Supports Equine Vet on the Road

“Horses are very good at having emergencies. When you need to come out and see them, it’s often not something you can schedule—you have to go right now.”

Disclosure(s)

  1. 1)

    Available on vehicles with embedded modem or equipped with approved plug-in device (PID). May require modem activation. Ford Pro™ Telematics and Ford Pro™ Data Services require a purchased subscription. Terms and conditions apply. Telematics service and features, and access to vehicle data, depend on subscription and compatible cellular network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features.

  2. 2)

    Ford Pro™ Mobile Service is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges.

  3. 3)

    Based on U.S. 2025 Q1 YTD data and current publicly available competitive dealership information. Ford Mobile Service is offered by participating dealers and may be limited based on availability, distance, or other dealer-specified criteria. Does not include parts or repair charges.

  4. 4)

    Some software packages may require a fee and/or subscription. Terms and conditions apply.